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Social & Emotional Intelligence
Social & Emotional Intelligence (S&EI) is the ability to identify, use, understand, and manage emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.
Why S&EI Is Needed
Top reasons for losing customers...
70% are related to a lack of S+EI
(The Forum Corporation on Manufacturing and Service Companies, 2004)
50% of time wasted in business is due to lack of trust, a key S+EI competency
(John O. Whitney, Director, Deming Center for Quality Management, 2002)
The top reasons careers are derailed are related to a lack of S+EI
(Center for Creative Leadership, 2005; Stanford University, 2001)
Top Reasons for Leadership Ineffectiveness
Poor interpersonal relationships
Inability to work with a team
(Center for Creative Leadership, 2005)
Link Between S+EI and ROI
Sheraton Hotels & Resorts
Increased market share by 24 percent
6Seconds White Paper, 2010
Sanofi-Aventis Pharmaceutical Company
ROI = 600% ($6 for every dollar invested in S+EI training and coaching)
Cherniss, Emotional Intelligence in Organizations, 2003
Ameriprise Financial Services
Financial advisors with high EQ delivered 24.7% returns over 4-year period significantly higher than the S&P (14.3% over same period)
Key S+EI competencies: integrity, teamwork, self-confidence, achievement drive, initiative, and interpersonal understanding
Spencer, Emmerling & Petersen, 2005
Pepsico, S+EI programs generated
10 % increase in productivity
87 % decrease in turnover (saving $4M)
Over 1000% ROI
Dr. David McClelland, Journal of Psychological Science, 2008
“There is a growing body of research findings that scientifically demonstrates that emotional intelligence predicts how well we perform at home, school and in the workplace.” Reuven Bar-On, Ph.D. December 16, 2004
Some researchers believe that our success in work and life is driven far more by our emotional intelligence (EQ) than by our cognitive intelligence (IQ).
And the beautiful thing? While IQ remains pretty much fixed from birth, EQ can be learned.
To schedule a workshop contact me at the following.