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Each participant receives the above  materials as well Cost of Conflict Calculator and Organizational Conflict Strategies assessment.

Manager as Mediator

How to Mediate Employee Conflict

Helping good employees do good work together

Two-day workshop providing tools for self-mediation as well as mediating conflict among staff.  Most people already possess the skills to address conflict, this workshop equips you with the tools to use those skills. Rarely are new skills required once participants become familiar with the tool.

Providing the tools of the professional mediator to build better workplace relationships, enhance performance, improve productivity, and cut the unnecessary financial costs of workplace conflict.

Who should attend?


The Manager-as-Mediator Seminar isn't just for managers. It is designed for supervisors, team leaders, members of self-managing teams, and human resource staff — in short, for any employee who is responsible for the cooperative work of others. It is also excellent preparation for future leaders. No particular educational background is required.


  • Learn Managerial Mediation, a core leadership competency, and Self Mediation, a core workplace competency — Don't go to work without it!

  • Gain understanding of methods for strategic management of organizational conflict — if your solution isn't strategic, you've got another problem!

  • Use your pre-paid organizational assessment to benchmark a current organizational initiative, or to establish a compelling proposition to other decision-makers in your organization that investment in the strategic management of conflict may be a wise decision.


Certificate:   "Certified Manager in Managing Workplace Conflict"

Training Options

The topics above are addressed within modules that allow flexibility in scheduling and meeting client learning needs.

Module 1:  Necessary Knowledge

Preparing to take effective action


Module 2:  Successful Conflict Conversations*

Self-mediation, a core workplace competency


Module 3:  Third-party Resolutions

Managerial Mediation, a core leadership competency

* Module 2 is optional in the Manager-as-Mediator Seminar. Successful Conflict Conversations is the primary content of the Self-as-Mediator Seminar, the course for all staff, including managers.

Resources you receive

  • The primary sourcebook: Managing Differences: How to Build Better Relationships at Work and Home (third edition) by Daniel Dana. Click on title or icon to the right for table of contents, book description, and reviewer comments.

  • Workbook: A multi-volume step-by-step individualized guide for using new skills on the job

  • Secondary sourcebook (optional): Conflict Resolution: Mediation Tools for Everyday Worklife (McGraw-Hill, 2001) by Daniel Dana

  • Wallet card job aid: Handy guide that summarizes Managerial Mediation for immediate use

  • MTI Conflict Assessment Instruments: Unrestricted personal access to these on-line tools for organizational assessment:
         The Dana Measure of Financial Cost of Conflict 
         The Dana Survey of Conflict Management Strategies ($500 value)

Learning Objectives
  1. Determine WHEN problems can best be solved by Managerial Mediation

  2. Prepare the best CONTEXT for a mediation meeting

  3. Perform the three PRIMARY TASKS of the manager-as-mediator

  4. Negotiate agreements to PREVENT RECURRENCE


  1. The manager-as-mediator — a better way to handle communication problems and personality clashes 

  2. Consequences of conflict — measuring the dollar cost of conflict in your organization 

  3. Types of conflict — boss-employee, employee-boss, and employee-employee 

  4. When managerial mediation works — and when it won't

  5. Preliminary meetings with employees — the surprising purpose of "getting the facts"

  6. Managing the context — mostly common sense, but vitally important and often overlooked

  7. The three tasks of the manager-as-mediator — made simple and practical

  8. Contracting for agreement — making deals that stick

  9. Video demonstration — how to mediate as a manager or team leader

  10. Practice by learners — constructive, guided feedback to build practical skills

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