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Building Trust

TRUST enables cooperation, encourages information sharing, and increases openness and mutual acceptance.

Being trustworthy is one of the keys to leadership success and an essential component of successful working relationships between leaders and followers. (2017 Research by Ken Blanchard Company)

Trust is at the heart of every relationship and is critical in the workplace.

Research shows that lack of trust in the workplace creates disengagement, low morale, lack of commitment, and reduced productivity. In fact, the primary factor affecting employee turnover is whether a trusting relationship was developed between the manager and the employee.


Based on 30 years of research, Blanchard’s Building Trust is a simple yet powerful program that provides a common language and framework focused on the specific behaviours that build trust.

The Elements of Trust Model helps your leaders and their team members learn how to build trust and how to repair it when it’s been broken.  


  • Learn the Building Trust framework  

  • Develop an action plan to engage in more trust-building behaviors

  • Learn a three-step process for rebuilding trust

  • Plan and practice two trust-building conversations



  • Organization-wide awareness of how high trust can benefit everyone

  • Increased productivity, creativity, commitment, and initiative

  • Reduced employee turnover

  • Improved customer service and customer retention

Trust: An Essential Ingredient for Leadership Success

This paper explores the concept of leader trustworthiness in regard to direct reports’ trust in their immediate manager.

By building trust, you provide a safe work environment where employees will share their best ideas, demonstrate fairness, meet expectations, and act for the common good.

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