Can be used with everyone in an organization, regardless of title or role, to improve the quality of the workplace. Participants learn how to read the styles of the people they manage. The result is managers who adapt their styles to manage more effectively.

Leaders initiate change. Change produces conflict. Conflict derails change if not addressed positively.

Every leader must be competent and comfortable addressing conflict.

Everyone experiences conflict. The average employee spends 2.1 hours a week dealing with conflict.

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